When testing online, it is important to make sure that you have considered all of the possible technical requirements. Including the type of device students might be using, your internet connection and which internet browser is most appropriate.    


Students can sit online assessments on a range of devices including iPads, iPad minis and tablets but not including iPhones. However Students may need to scroll to view questions when using devices with smaller screens such as iPads and tablets. 

Internet Connection

The performance of NZCER Online ultimately depends on the quality of the school’s connection to the internet.  Pods of computers and/or large, school-wide networks can compromise the reliability of individual computer connections.  We recommend that schools monitor how effectively NZCER Online works within their own IT environment, and gauge the optimum group size which will enable effective use of the site at any particular time.

NZCER Online Browser Support

From time to time users can encounter technical issues relating to the browser being used to access NZCER assessments.  For optimal viewing and security we recommend that you use Chrome or Safari and keep your browser version up to date. 

If a browser fails to load a page correctly (it may be missing images or text) or you are getting an error screen due to internet connection issues, this can sometimes be corrected by reloading the page.  

Click on Reload button next to address bar where you type in the URL or do searches. You will sometimes need to repeat this action.

Page loading times will usually improve when a test is repeated with a second group of students.  This is because the computer retains graphics used by the previous user.  Improved loading times do, however, depend on the cache settings for the computer and network.

Web Browser - Desktop

Chrome - latest stable versions

Safari - latest stable versions

Web Browser – Mobile

Chrome  - latest stable versions on iOS and Android devices (size 8-10 inch) Tablets

Mobile Safari (iOS) -  latest stable versions on iPad and iPad mini devices

Browser Troubleshooting

If you are still having issues with browser, here are a few more things you can try:

  • Try an alternate browser. 

  • Try an alternate computer in the same location.

  • Try an alternate location that has a different Internet Service Provider. 

  • For further assistance contact us on assessmentservices@nzcer.org.nz